- This feature allows you to forward the current viewed
inbox message to other available Customer Service.
This is applicable when you have opened a message in your
Inbox. An opened Inbox Message is shown
below.
- The Forward button when clicked upon allows you to forward or send the current
viewed message to Customer Service. To do so, move your cursor on top of the
Forward button and click on it. This will bring out Text Message Forwarding
Window. A sample of forward window is shown below.
- The next step for you to do is to determine whom you will forward the message to.
Select from the drop down list of available Customer Service.
- To type in your comment, move your cursor on top of the Comment Text Box
and click on it. Now type in your comment using your keyboard.
You are limited to enter a maximum of 255 characters including punctuation marks and spaces.
So, when you have exceeded the limit, the system will automatically erase the excess
characters.
- Type in your Personal Remarks
if you have any.
- You can now Send your message after you're done by clicking the Forward
button. Once the message has been forwarded, the Inbox will be refreshed and bring you
the first set of Inbox Messages.
- The Clear button clears all recently entered data for new entries
and the Cancel button cancels the operation or closes the Text Message Forwarding
Window and return to previous page.
- The Help button brings out the help guide for the current page.
Note:
If the message contains an Attached Document,
you can click on it to view its contents.
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