e2B System Administrator Help Troubleshooting

***Where XXX is the document searched for/required.

Error Messages:

"Application Error"
"Application Error: This feature is not yet available."
"Application Restriction: You are accessing a restricted application function."
"Database Error: Relationship violated. Dependent data found!"
"Database Error: Your license may be invalid or expired."
"Database Error: The Duplication entry found!"
"Database Error: Trigger procedure violated. Dependent data found!"
"Data Missing: Some of your entries may be incomplete."
"Database Warning: No XXX Found."
"Database Warning: Cannot Retrieve the list of XXX."
"Database Warning: No XXX Available."
"Database Warning: Not enough XXX to establish a relationship."
"Login Information Not Found: Cannot retrieve your Login Information."
"Invalid Session: Your Session may be expired or timeout."
"Data Missing: Some of your entries may be incomplete."



"Application Error"
  • There's an error in the software. Try to log out then log in again.


    "Application Error: This feature is not yet available."
  • The feature is not yet created.


    "Application Restriction: You are accessing a restricted application function."
  • The feature you are accessing is restricted.


    "Database Error: Relationship violated. Dependent data found!"
  • There has been a sharing violation which means that it is being used in other application.
  • This usually occur when deleting some files, try to delete first where the file is being incorporated before deleting the said file.
  • Click the Go Back button to re-check your entries.


    "Database Error: The Duplication entry found!"
  • Your entry is duplicated. Check your entries then try again.


    "Database Error: Trigger procedure violated. Dependent data found!"
  • You are violating a procedure. Check entries and try again.


    "Database Error: Your license may be invalid or expired"
  • Your log in may be invalid or your license to access the system has already expired. Contact your Administrator for details.
  • Click the Retry button to try again.


    "Data Missing: Some of your entries may be incomplete."
  • Try to log out then log in again.
  • Try to check for missing punctuations like commas(,) or spaces, especially on date formats. To be sure, follow this date format: Month Day, Year (e.g. January 1, 2003).
  • Click the Go Back button to check your entries and try again.


    "Database Warning: No XXX Found"
  • XXX doesn't exist.
  • You misspelled your search entry.
  • "Match Case" is enabled and your entry does not match the case of the XXX searched for.
  • "Exact Word" is enabled and your entry does not match a word in the XXX being searched.
  • Click the Go Back button and change your search entry.


    "Database Warning: Cannot Retrieve the list of XXX"
  • You haven't created any XXX or may be it was deleted.
  • Try to create the XXX needed/required or try recovering it and then try again.
  • Click the Go Back to recheck your choice.


    "Database Warning: No XXX Available"
  • You haven't created any document or may be it was deleted.
  • Try to create the document needed/required or try recovering it and try again.
  • Click the Go Back and recheck.
  • If problem persist, contact your administrator.


    "Database Warning: Not enough XXX to establish a relationship"
  • There is not enough XXX created to establish a relationship. There should be at least two(2) XXX to have a relationship.
  • Try to create another document needed/required.
  • Click the Go Back and recheck.


    "Login Information Not Found: Cannot retrieve your Login Information."
  • You do not have any login information. Try to login again. If error persists, contact your administrator.


    "Invalid Session: Your Session may be expired or timeout."
  • Try to logout then login again.


    "Data Missing: Some of your entries may be incomplete."
  • Check your entries and try again.

  • e2B System Administrator Help Troubleshooting